If you see this icon, skip to the next section. If this icon is missing, follow the steps below. Check Windows volume control settingsĬheck for a small sound icon in the Windows notification area in the bottom right corner of the Windows desktop. If the software's sound settings are not muted, and you increased the sound volume in the software settings, but you still have no sound, continue to the next section. Unmuting the sound or increasing the sound volume often fixes the problem and restores your sound. Muted or very low sound is often a default sound setting in music or video playback software, and online video sites, like YouTube. Look for a speaker icon or sound settings in the software menu bar or status bar, and check if the sound is muted or turned down. Many software programs and games have settings for controlling sound output, and these settings can override the volume settings in Windows. To fix this problem, use one of the following methods.If you don't hear any sound through your speakers when playing a song, video, game, or other sound-related activities, review the sections below for help on troubleshooting the issue. Because the new driver doesn't support the WaveRT port, the system can't access the driver. Therefore, the operating system assumes that the new driver also supports the WaveRT port. When the device-specific driver replaces the default driver, the device interface that is created by usbaudio2.sys is still used because the reference strings overlap. However, both drivers use the 'wave' reference string when the device interface is registered. This 'audio not playing' problem occurs because the default USB audio 2.0 driver (usbaudio2.sys) uses the WaveRT port for operation but the device-specific driver doesn't. Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. When you select the icon, you receive the following message:Īudio services not responding. The speaker icon on the task bar is marked with an X mark. In this scenario, the device can't be used, and the computer doesn't have sound.

The downloaded device driver replaces the usbaudio2.sys driver.

Windows then downloads the device-specific driver from Windows Update.

The operating system detects the device and loads the standard USB audio 2.0 driver (usbaudio2.sys).

You connect a Universal Serial Bus (USB) audio device, such as an audio adapter or USB digital-to-analog converter (DAC), to a Windows computer for the first time.

This article discusses the 'Audio services not responding' error and USB audio device doesn't work in Windows 10 version 1703.

Audio not working windows 10